Training Areas
We focus on the core training and development needs that deliver success for organisations: sales, finance, customer service, leadership and management.
All of our training is tailored to client needs (we don’t do “off the shelf” and, in addition to the core read, we design and deliver specific specialist training with our partners. If it’s not here, just ask.
Sales Training
Our award-winning Sales Training programmes are based on the book by our founder, Mark Blackmore, The Single Sales Principle®.
The formula is simple:
A quick introduction to our approach
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Lammore Sales Training Articles
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Management Training
Managing others, and managing yourself, more effectively is an opportunity for us all. Our online and classroom training programmes provide the tools.
A quick introduction to our approach
Managers are often promoted into managerial positions because they were good at the job itself. But being good at your previous role doesn’t necessarily make you a good manager. All too often managers are given little or no training, and are asked to learn the required skills ‘on the job’.
A manager’s role is to give people the direction (the what), motivation (the will), strategy (the how) and capability (the skill) to succeed.
We call these the ‘4 Pillars of Management’.
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Management is a much-maligned area, but great management delivers great results. Building your own skills is your responsibility.
Management Articles:
Leadership Training
Be the leader who others choose to follow. Create the vision. Instil the values. Clear the path to enable your people to deliver.
A quick introduction to our approach
We firmly believe that everyone has the potential to show great leadership, but also that there is a challenge in ensuring that their potential is released. We work on leadership training at all levels throughout organisations; the building blocks are essentially the same, but the way they are put together can be very different.
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Inspiring leadership requires an artful balance of style and substance. Be the best version of you, be authentic, and others will choose to follow.
It sounds easy, but it’s not.
Leadership Articles:
Finance Training
Finance lies at the heart of understanding organisations and decisions, and yet is shrouded in jargon, mystery, and even fear.
Our finance courses are for non-finance managers who need a deeper understanding of their operation to make smarter, better, faster and more successful decisions.
Our Finance for Non Finance Managers courses are designed specifically to help these groups, amongst others:
- Operations managers who have budgetary, P&L or project responsibility
- Sales managers who deal with big-ticket items and need to understand their customers’ financial decision making
- Senior managers/directors who need to make investment decisions
- Organisations who want to extend accountability for financial success to everyone
We firmly believe that financial understanding throughout an organisation can lead to far better, far smarter decisions, and far better relationships with customers, suppliers and partner organisations.
Unfortunately, in many organisations, finance is seen as rather a “dark art”. There are extensive misunderstandings between finance teams and the rest of the organisation, and non-finance managers tend to shy away from financial concepts. This makes it tougher to link operational decision-making with financial understanding.
Finance courses are often approached with rather a lot of trepidation. A combination of expectations about being bored and bamboozled at the same time tends to put people off!
At Lammore, we hold true to our guiding principles to Inspire, Entertain and Make a Difference on our finance programmes just as we do on all our other programmes.
Financial understanding is essential for anyone in any sort of operation where commercial or budgetary decisions need to be made. People who understand the basic principles can ask better questions, gain clearer insights, evaluate options coherently, and ultimately be more successful.
Let us know how we can help
Customer Service Training
We focus on the core training and development needs that deliver success for organisations: sales, finance, customer service, leadership and management.
A quick introduction to our approach
Does ‘your’ team need customer service training to ensure they always deliver a 5 star experience?
A customer’s experience is the gap between what we deliver (execution) and what they expected from us (expectation).
The larger the gap, the more emotional the experience becomes. For example, a very large positive gap will create a 5 STAR customer experience, or 5 star customer service, i.e. something we will probably tell our friends about and remember for a long time.
A large negative gap will create a “horror experience”, or a 1 STAR experience. This is the ‘I’ll never go there as long as I live’ moment.
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Despite the incredible rewards on offer when we deliver exceptional customer experiences, these exceptional customer experiences are few and far between.
That provides an incredible opportunity to create a true, sustainable competitive advantage.
Telesales Training
We focus on the core training and development needs that deliver success for organisations: sales, finance, customer service, leadership and management.
A quick introduction to our approach
Our Telesales training course will show you how to put into practice effective telesales techniques used by the world’s top companies.
If you are to succeed in telephone sales you need to understand the psychology of why customers buy, and the best way to present your products and services. We will show you how to approach a sales call, engage the customer and exceed your targets. By sharing the skills and techniques used by the very best telesales professionals across the world you will discover how easy it is to sell over the phone.
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Today’s market is tough, pressure on people’s time is relentless and more and more people feel ‘hassled’ by unwanted telephone calls. Breaking through to speak to a prospective customer, or increasing/renewing the spend of an existing customer has become more difficult than ever.
Who should attend?
- Telesales Executives
- Lead Generators
- Canvassers
- Telesales Managers
- Call Centre Agents.
Negotiation Training
We focus on the core training and development needs that deliver success for organisations: sales, finance, customer service, leadership and management.
A quick introduction to our approach
Our Negotiation Skills training is an intensive programme that will show you how to put into practice the powerful yet subtle negotiation techniques and strategies used by the world’s top negotiators, and give you the techniques and skills you need to get the outcomes you desire.
Our programme has been written using best practices used by leading negotiators across the world, and is presented in a simple and easy-to-use format.
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Who should attend our negotiation skills course?
- Sales Executives
- Buyers
- Managers and Directors
- Business Owners and Entrepreneurs who want more profitable business
- Anyone who negotiates anything… with anyone!
Teamwork Training
We focus on the core training and development needs that deliver success for organisations: sales, finance, customer service, leadership and management.
A quick introduction to our approach
Thankfully, none of us are the same…
…otherwise teams and organisations of clones would be as successful as we can be. The fact that we are different is what brings value to a team, but in also brings along its own challenges.
The first step in developing teamwork is to understand yourself. You can then share this with others and other with you, so that differences are explored, understood and appreciated. Only then are we ready for the final stage of team development – getting the best possible out of every single individual.
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Who should attend our teamwork programmes?
In short, any group who appreciate the fact that we can always work better together, and who want to become a truly high-performing team.